Frequently Asked Questions

Everything you need to know about your Renee Cosmetics experience.

Are Renee Cosmetics products cruelty-free?

Yes, we are proud to be a 100% cruelty-free brand. We do not test our products or ingredients on animals at any stage of production.

How can I track my order?

Once your order is shipped, you will receive an email and SMS with a tracking link. You can also track your package directly through the 'My Orders' section on our website.

What is your return and exchange policy?

Due to hygiene reasons, we only accept returns or exchanges for products that are received damaged or defective. Please contact our support team within 48 hours of delivery with photographic evidence.

Do you offer international shipping?

Currently, we ship to a wide range of countries globally. Shipping fees and delivery timelines vary based on your location and are calculated at checkout.

Are your products suitable for sensitive skin?

Our products are formulated with high-quality ingredients and undergo rigorous testing. However, as everyone's skin is unique, we always recommend performing a patch test before full application.

What payment methods do you accept?

We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes within India.